The e-era and Bulgariаn administration

Abstract

Bulgarian State administration will have the possibility for transmitting e-documents with building Public Key Infrastructure (PKI). The infrastructure problems in Bulgaria for building PKI and their technical, legal, organizational, cultural obstacles are discussed. Current projects and initiatives improving services and communications for citizens are presented. Big project for
building PKI is an initiative of Information Services Corporation, Bulgaria and GlobalSign. An important part of bureaucracy in Bulgaria is the banking system. Delphi
System is an information system with a large database for information about Bulgarian firms. The Sofia Health Insurance Fund and the National Health Insurance
Fund have established the first stage of the project for information system in the field of health services of citizens. The National Insurance Institute presents and
offers on-line some services to citizens in the World Wide Web. Tax information system has introduced in test period. A
project for improving administrative services for citizens in 36 Bulgarian districts is initiated. The aim of the project is for the citizens to be served from one desk.
Many administrative organizations in Bulgaria have public presentations with their web pages. Call Center technology gives new opportunity for Sofia citizens.