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Is Trust amongst the Main Brand Equity Dimension? The Telecom Project (Bulgaria)

Trendafilov, Dimitar (2016) Is Trust amongst the Main Brand Equity Dimension? The Telecom Project (Bulgaria). Journal of International Academic Publications: Science Review, 1 (1). pp. 83-95.

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Abstract

This article addresses brand equity and the ‘trust’ factor in it. The latter is perceived as highly crucial in brand-consumer relationship, embracing positive image of given brand and high level of loyalty. The study aims to clarify the ‘trust’ notion by demonstrating the brand equity status of the three companies providing mobile services in Bulgaria. It included questionnaire based on David Aarker’s brand equity model, with sample of 375 respondents. The data was processed by SPSS 2010 software. Even the leader in the sector could suffer the lack of trust which would drive to negative market results in the future. Relying on the study we could put consumer’s trust between ‘satisfaction’ and ‘loyalty’, but ‘image’ demonstrates strong correlation with the latter. The Aaker’s model itself is not enough for exhaustive conclusions about the multidimensional nature of brand equity and especially in the study it was not applied in its entireness.

Item Type:Article
Additional Information:Journal of International Academic Publications: Science Review
Subjects:Economic and business Administration > Economic policy. Management. Marketing
Mass communications > Mass communications
ID Code:3050
Deposited By: As. prof. Dimitar Trendafilov
Deposited On:26 Jul 2016 09:01
Last Modified:26 Jul 2016 09:08

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